ServiceNow has announced appointment of Saif Mashat as Area Vice President for the Middle East and Africa, effective April 1, 2025. In his new role, Mashat will oversee ServiceNow’s operations and strategy across the MEA region, while continuing to lead the company’s business in Saudi Arabia. Saif Mashat brings extensiveRead More…
ServiceNow has announced the Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end‑to‑end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as wellRead More…
ServiceNow has announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front-end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Following closing, together with Moveworks, ServiceNowRead More…
ServiceNow has announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. The agents are designed to drive productivity across the entire service lifecycle. The first use cases will put AI agents to work forRead More…
ServiceNow has announced a series of AI-powered innovations. Saudi-based Solutions by STC and global systems integrator Customizo have joined ServiceNow’s expanding partner ecosystem in MEA to accelerate the Kingdom’s innovation roadmap and Saudi Vision 2030 objectives. ServiceNow also unveiled powerful new agentic AI solutions to redefine productivity across every cornerRead More…
ServiceNow and Google Cloud have announced a major expansion of their partnership to maximize the value of generative AI across every layer of the enterprise technology stack. ServiceNow will bring its Now Platform and full suite of workflows to customers on Google Cloud MarketplaceRead More…
ServiceNow has unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner ofRead More…
ServiceNow has announced today at ServiceNow Partner Kickoff a major expansion to its global partner program, including nearly quadrupling its investment in new incentives and specializations to help partners capitalize on the rapid growth of ServiceNow AI solutionsRead More…
ServiceNow has announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Cuein will help advance the effectiveness of ServiceNow AI Agents by enhancing their ability to understand, process, and transform data from siloed customer interactions across different channels and systems intoRead More…
2025 is poised to be a pivotal year for technological advancement, with Artificial Intelligence (AI) poised to revolutionize industries across the globe further. Leading industry experts offer their insights into the key trends shaping the technological landscape:Read More…
Tech Mahindra announced integration with ServiceNow to drive enterprises into the GenAI era with One E2E Platform, an end-to-end enterprise service management solution. The platform by Tech Mahindra will enable businesses to enhance operational efficiency and competitivenessRead More…
ServiceNow, in collaboration with Oxford Economics, has released its AI Maturity Index Report revealing that most enterprises in the United Arab Emirates (UAE) are deeply committed to enterprise-wide AI deployments, with buy-in from top management and a clear visionRead More…
